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Terms and Conditions


Our full business name is:
iLAB Pty Ltd trading as
Just a Minute Marketing
ABN: 52 376 091 029
ACN: 006 251 216

Phone: +61 3 9802-5288; Fax: +61 3 9803-8296
email: gift@corporategift.com.au


Mail to:
Just a Minute Marketing
6 Clarinda Court
Vermont South, Victoria 3133
Australia

Payment
  • Transaction Currency AUD: All transactions are processed in AUD (Australian Dollars)
  • We accept AMEX, Diners, Visa, Mastercard and EFT (Electronic Funds Transfer) payments.
  • Standard credit card fees are applicable.
  • EFT (Electronic Funds Transfer) payments do not attract any fees.
Security Policy
When purchasing from Just a Minute Marketing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre info@justaminute.com.au

GST Taxes & Duty
Just a Minute Marketing is not responsible for customs duties or taxes imposed by countries other than Australia, where the GST rate is 10%.

Where goods are exported direct to another country the Australian GST of 10% quoted in our web site is not applicable, and will not be charged.

Where the country of import declares customs duties or clearance charges, they are the responsibility of the purchaser.

Shipping
Our fully automated system will email order confirmations immediately payment is verified. If an unusual delay should be experienced clients will be notified immediately and offered a full refund, if appropriate.
  • Unbranded Orders
    Unbranded orders will be dispatched usually within 5 working days, unless stated otherwise, from the date of receiving your order confirmation and payment clearance. You will be notified if there is any delay due to stock being temporarily unavailable.

  • Branded Orders
    Branded orders will be dispatched usually within 14-21 working days, unless stated otherwise, from the date of receiving your order confirmation, payment clearance and art sign off. You will be notified if there is any delay due to stock being temporarily unavailable.

  • Indent Orders
    Indent orders will be dispatched usually within 10-12 weeks, unless stated otherwise, from the date of receiving your order confirmation, payment clearance and art sign off. You will be notified if there is any delay due to stock being temporarily unavailable.

  • All items supplied are carefully inspected at the time of packing and shipment.
Australian Domestic Orders
  • Some of our products are delivered electronically and no delivery cost is applicable.
  • Where appropriate Australian domestic orders will be sent by courier. Depending upon location you can expect delivery within 21 days.
  • Freight and handling is charged depending upon insurance, weight and size considerations per order.
  • Delivery cost is added to your order after your selection is completed.
Please contact us for further details.

International Orders
  • Some of our products are delivered electronically and no delivery cost is applicable.
  • Where appropriate International orders will be sent by courier. Depending upon location you can expect delivery within 30 days. Be assured we will always attempt earlier delivery where possible.
  • Air mail freight and handling varies dependant on weight. Air mail delivery to the USA is approximately 14-21 days. If longer sea mail delivery times are satisfactory then costs are significantly reduced.
  • Delivery cost is added to your order after your selection is completed.
  • Please contact us for further details.
  • International orders can be sent via your own international courier, if required.
How will I know that you have received my order?
Once we have received an order you will be sent an email confirming the order and a tax invoice. Anytime you have further questions you can email us and quote your invoice number for a prompt response.

What if I require an urgent delivery?
If you require an urgent delivery please contact us via email and we will do our utmost to meet your requirements. Additional charges may apply.

Return Policy
What if I'm not happy with my order?
We want your online experience with us to be easy and enjoyable.
We GUARANTEE our products are in perfect condition when they leave our premises.
We use only the best freight services and we are always here to answer your questions or concerns.

If for any reason you are unhappy with your order once received, you may return items for a complete refund for the cost of goods excluding postage & handling.

Damaged goods:
Please advise immediately upon receipt via email:
promo@PromotionalProduct.com.au;
Phone domestic: 03 9802-5288,
Phone international: +61 3 9802-5288 to arrange return and either replacement or refund.

Guarantee
In the event that you are not totally satisfied with any items received, please notify us by email at:
promo@PromotionalProduct.com.au;
Phone domestic: 03 9802-5288,
Phone international: +6 13 9802-5288 within 3 days from receipt of goods, to arrange return and a credit refund.

Returned Goods
  • All returned goods must be in their original condition and packaging where applicable, for a refund to be effected. NOTE: Where an item is sealed, it MUST remain sealed to receive a refund.
  • WE WILL NOT ACCEPT RETURNED GOODS SENT C.O.D.
  • The cost of the return freight and insurance is the purchaser's responsibility.
INTERNATIONAL RETURNS
Return via a Certified Air Mail Insured Service.

AUSTRALIAN DOMESTIC RETURNS
Return via Australia Post Registered Mail - Insured

REFUNDS
  • Once we have received the goods we will issue a refund for the total purchase price in A$, excluding postage & handling.
  • Where goods are purchased using a credit card, we will issue the refund to your credit card. Please provide your credit card details with your return as credit card details are not stored.
  • All other refunds will be made via cheque or EFT.
  • All returned goods must be sent prepaid and insured by the purchaser, we will not refund these costs.
  • We will not issue refunds for any seal that has been cut, modified or reworked in any way. The cost of the return freight and insurance is excluded and is the purchaser's responsibility.
  • We will issue your refund only after the goods have been returned and received by us.
Please note:
You are solely responsible for the theft, loss or damage of the goods once they are in your possession.

ALL ITEMS RETURNED - MUST BE ADDRESSED TO:
Just a Minute Marketing
6 Clarinda Court
Vermont South, Victoria 3133
Australia

Parcels are sent in good faith upon order from you.

Credit Card Security
Is it safe to enter my credit card details onto your site?
We have gone to great lengths to ensure our payment process is totally secure.

We have a world class payment process in place, with the highest level of security available, all payments are made via secure, real time e-commerce. Details regarding your order and delivery are sent to us, while all payment details are sent to the secure online payment gateway.

At no stage do we have access to your credit card details. We are serious about protecting you. We want you to enjoy the process of shopping at Just a Minute Marketing knowing that your details are safe.

Contact Us
Any other questions? Please contact us - we'd love to hear from you!